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24 × 7 emergency call

Day or night, a person answers. Tell us what's happening; we tell you the charge and when we can reach you, then you decide.

Call now · answered 24 × 798765 43210It's 11:44 pm: visit ₹199 + ₹300 night charge.

What a night call costs

Visit charge, 7 am to 9 pm
₹199
Visit charge, 9 pm to 7 amNow
₹199 + ₹300
  • The visit charge comes off the bill if you go ahead with the job.
  • The technician comes, finds the fault, and tells you the price before starting. If you don't go ahead, you pay only the visit charge.
  • You hear the full price before we start, and that is what you pay. If we find something more, we stop and ask.
  • Parts and wire are extra, at the price printed on them. You can buy them yourself if you prefer.
  • All our prices include GST.
  • 90 days on our work. Parts carry their maker's warranty.

A night call costs ₹300 more because someone gets out of bed to come. We say the visit charge and the night charge on the phone, before we set out. Not urgent? Book a morning slot and pay no night charge.

By day (7 am to 9 pm)
Usually within 60 minutes
At night
Usually within 90 minutes
Where we go at night
Within about 10 km of Gandhipuram (the areas marked below)

  1. You call

    A person answers, not a menu. Night calls go to the technician on duty.

  2. We tell you what to switch off

    And the visit charge, the night charge if it's night, and when we can be there.

  3. You say yes or no

    Nothing is charged if you decide not to go ahead on the phone.

  4. We come and find the fault

    You hear the full price before we start work.

Is it an emergency?

Call now

  • Sparks, smoke or a burning smell from a socket, switch or board
  • Someone got a shock, or a wire is live where it shouldn't be
  • Water near wiring, the board or the meter
  • A burst pipe or a leak you can't stop at the valve
  • No power in your home while the neighbours have power

Can wait for the morning

  • A fan or a light that doesn't work
  • A dripping tap or a slow drain
  • A flush tank that keeps running
  • A new point, a geyser or a fitting you want added
  • Smell of gas: that's 1906, not us
  • Electric shock with burns, breathing trouble or unconsciousness: call 108 for an ambulance first.
  • Power cut in the whole street, or a fallen wire outside: that's TNPDCL Minnagam, 94987 94987.
  • Smell of gas: go outside and call 1906.

While you wait for us

ElectricalCall now, day or night

A socket, switch or board is sparking, smoking or smells of burning

FirstSwitch off the mains

Do

  • Switch off the main switch at your board, if you can reach it without touching anything wet.
  • Leave a hot or sparking plug where it is until the power is off.
  • Keep everyone out of the room and call us.

Don't do this yourself

  • Don't throw water on an electrical fire.
  • Don't open the board or the socket to look.
  • Don't switch the mains back on to "test" it.

ElectricalCall now, day or night

Someone is getting an electric shock

FirstSwitch off the mains

Do

  • Switch off at the plug, the MCB or the main switch.
  • If you can't, stand on something dry (a wooden plank, a plastic mat) and push them clear with a dry wooden broom handle or chair.
  • Once they're free, check their breathing. Not breathing normally: call 108 and start CPR.
  • Cool burns under clean running water, and take them to hospital even if they seem fine.

Don't do this yourself

  • Don't touch them while they may still be in contact with the current.
  • Don't use anything metal or wet to move them.
  • Don't go near a fallen overhead line at all: keep everyone back and call 94987 94987 and 112.

ElectricalCall now, day or night

Water is near wiring: a ceiling leak onto a light, water at the board, a flooded floor

FirstSwitch off the mains

Do

  • Switch off the main switch, only if the switch and the floor where you stand are dry.
  • If you'd have to step in water to reach it, don't: call us, or TNPDCL on 94987 94987.
  • Close the water valve too if the water is from a pipe.

Don't do this yourself

  • Don't touch switches, sockets or walls that are damp.
  • Don't switch anything back on until it has been checked and dried.

PlumbingCall now, day or night

A pipe has burst, or a leak won't stop

FirstClose the main water valve

Do

  • Close the main valve on the line from your tank or the corporation supply. Learn where it is today, before you need it.
  • Switch off the motor pump and the geyser.
  • Open the taps to drain the pipes, and catch what you can.
  • If water reaches sockets or the board, switch off the mains, only if the switch is dry.

Don't do this yourself

  • Don't stand in water to reach an electrical switch.
  • Don't keep the motor running to "fill up" while the pipe is open.

PlumbingCall now, day or night

You smell gas

FirstNothing to switch off

Do

  • Close the cylinder's regulator if you can do it safely.
  • Open doors and windows and get everyone out.
  • Call 1906 from outside the house.

Don't do this yourself

  • Don't switch any light, fan or switch on or off, not even ours: a spark can light it.
  • Don't light a match or a stove.
  • Don't call a plumber or electrician for gas: it's the gas agency's job.
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